INFO - 1241 IT Technical Support

This course is an introduction to computer, mobile device, and other information technology (IT) operating systems with an emphasis on the skills necessary to pass the Computing Technology Industry Association (CompTIA) A+ software certification exam. Additional topics covered are communication skills, security, installation, troubleshooting, optimization, support, networking, and maintenance of IT environment software. The student is encouraged to take the CompTIA A+ software certification exam, which can also be accepted as equivalent for this class. The CompTIA A+ software and hardware exams are both required for A+ certification.

Credits: 3
Lecture Classroom Hours: 45